Shipping policy
Last Updated: October 24, 2026
At a glance
- Standard shipping is free, with no minimum purchase.
- We ship within the United States, including the 50 states and Washington, DC; no international shipping.
- Processing: 1–2 business days. Estimated transit after dispatch: 2–4 business days. Estimated total: 3–6 business days.
Business days exclude weekends and U.S. federal holidays. Address-specific service availability remains as described below.
Delivery area and standard shipping
We ship to all 50 U.S. states, including Alaska and Hawaii, and Washington, DC. We do not offer international shipping. Standard shipping is free, with no minimum purchase.
Special addresses and service availability
We do not offer delivery to U.S. territories or APO/FPO/DPO addresses. Contact us before ordering to a PO Box because availability depends on the item and an eligible delivery service. We do not promise a particular carrier before confirming service for your address.
Processing and estimated delivery
- Order processing: 1–2 business days.
- Estimated transit after dispatch: 2–4 business days.
- Estimated total delivery time: 3–6 business days.
Business days are Monday through Friday, excluding U.S. federal holidays.
If we cannot ship on time
If we cannot ship within the promised time, we will notify you and let you choose whether to accept the new time or cancel the order and receive a timely refund.
Order tracking and delivery questions
When tracking information is provided for your order, use the order-specific link to check its progress. If you need tracking information or have a delivery problem, contact us with your order reference and delivery details. We can review the order information without requiring you to send payment credentials.
Address changes and cancellations
Contact us promptly with your order reference and the change or cancellation you want to request. We must check the current fulfillment status and confirm whether the request can be completed. Sending a request does not confirm a change or cancellation.
If we confirm cancellation before dispatch and your payment has been captured, we will initiate a refund to the original payment method within 2 business days after our cancellation confirmation. Business days are Monday through Friday, excluding U.S. federal holidays. Your bank, card issuer, or payment provider may require additional time to post the credit to your account.
No return receipt or inspection is required for an order cancelled before dispatch. If payment was only authorized and not captured, there is no completed charge to refund; a pending authorization may remain visible while your bank or payment provider processes its release. Orders already dispatched follow the applicable return process.
Damaged, incorrect or incomplete deliveries
Contact us with your order reference and a description of the problem if an item arrives damaged, is incorrect, has missing components or is materially different from its description. See our Refund Policy for the return and refund process.
Also review our FAQ, Payment Policy and Terms of Service.
Nothing in this policy limits any rights that cannot be waived under applicable federal or state consumer law.
Contact novanomads
1511 Lowery Ln
Jackson, MS 39209
United States
Email and phone
support@novanomads.com
(601) 850-7528
novanomads.com
Business correspondence address only. This is not a walk-in retail store.
For returns, contact us first. We will provide a prepaid return label and the correct return address. Do not send returned goods to our business correspondence address unless instructed to do so.