Payment Policy
Last Updated: October 24, 2026
At a glance
- Prices are in USD; review applicable tax, shipping and the final total in checkout.
- Use only a payment method actually presented for your order in checkout.
- A pending authorization is not necessarily a completed charge. For an approved return, see the refund method and timing below.
Payment processing
Payments are processed securely through Shopify Payments and any other payment methods displayed during checkout. The payment options available for a particular order may depend on the customer’s device, location, currency, and checkout eligibility. A payment method is available only when it is presented during checkout.
novanomads is the retailer responsible for its products, order service, fulfillment and refunds. Shopify provides the store platform and payment services; it is not the seller of the products offered by novanomads.
Currency and order total
Prices are shown in U.S. dollars (USD). Displayed product prices do not include applicable tax. Review the item prices, any applicable tax, shipping amount and final order total in checkout before authorizing payment. See the Shipping Policy for shipping terms.
Authorizations and pending entries
A payment authorization can appear as a pending entry or hold with your bank or payment provider. A pending entry is not always a completed charge. Its display and release can depend on your bank or payment provider. If you need help identifying a payment for a novanomads order, contact us with the order reference, date and amount.
Failed payments or possible duplicate charges
If payment fails, review the message in checkout and check with your payment provider as needed. If you believe you have been charged twice, contact us with the relevant order reference, dates and amounts so the payments can be reviewed. Do not send sensitive payment credentials.
Verification and payment security
A payment or order may require additional verification. Complete only the verification requested through checkout or a verified support contact. We do not ask you to email a full card number, CVV, account password or banking password.
We do not require payment by an off-site bank transfer, cryptocurrency transfer or payment to a personal account. Use a payment method presented in checkout.
One-time purchases
The current product catalog is offered as one-time purchases. There are no subscription or automatic-renewal plans attached to the current products.
Cancellation and payment status
Contact us promptly with your order number to request a cancellation. We will check the order’s fulfillment status and confirm whether it can be cancelled. Sending a request does not by itself confirm cancellation.
If we confirm cancellation before dispatch and your payment has been captured, we will initiate a refund to the original payment method within 2 business days after our cancellation confirmation. Business days are Monday through Friday, excluding U.S. federal holidays. Your bank, card issuer, or payment provider may require additional time to post the credit to your account.
No return receipt or inspection is required for an order cancelled before dispatch. If payment was only authorized and not captured, there is no completed charge to refund; a pending authorization may remain visible while your bank or payment provider processes its release. Orders already dispatched follow the applicable return process.
The approved-return receipt period below is not a cancellation waiting period. Contact us with your order reference to ask about payment or refund status, and see the Refund Policy.
Refunds for approved returns
Return eligibility and the return process are described in the Refund Policy.
For an approved return, we will issue the refund to the original payment method within 10 calendar days after receiving and inspecting the returned item. Your bank, card issuer, or payment provider may require additional time to post the credit to your account.
Help and related information
For order or payment help, use the contact details below. See our Terms of Service, Privacy Policy and FAQ. Nothing in this policy limits your non-waivable rights under applicable federal or state law.