FAQ
Last Updated: October 30, 2026
At a glance
Find product-selection help, shipping information, order changes, returns, payments and privacy requests below. Standard shipping is free with no minimum purchase. The full policies linked in each answer provide the relevant conditions.
Products and shopping
What does novanomads sell?
Packing cubes, compression packing sets, toiletry and makeup bags, and organizers for cables and small electronic accessories.
Does novanomads manufacture the products?
novanomads is an independent online retailer. Unless expressly stated on a product page, we do not claim to manufacture the products or to be affiliated with or endorsed by a third-party brand.
Is every bag in a set the same size?
No. Review the selected component list and the dimensions provided for the item. One listed size may not describe every bag in a mixed-size set.
Are clothing, toiletries and electronic devices included?
The organizer bags are included. Styling props such as clothing, shoes, toiletries and electronic devices are not included unless the product information expressly says otherwise.
Can every organizer be machine washed?
No. Care varies by product and can differ between components. Follow the individual product information. Do not apply one care method to every organizer.
Does a compression cube guarantee a fixed saving or fit?
No fixed space-saving percentage or universal luggage fit is promised. Compare the dimensions and structure with what you intend to pack.
Shipping and tracking
Where do you ship?
We ship to all 50 U.S. states, including Alaska and Hawaii, and Washington, DC. We do not offer international shipping. We do not offer delivery to U.S. territories or APO/FPO/DPO addresses. Contact us before ordering to a PO Box because availability depends on the item and an eligible delivery service. We do not promise a particular carrier before confirming service for your address. See the Shipping Policy.
What is the shipping cost?
Standard shipping is free, with no minimum purchase.
What are the processing and delivery estimates?
Processing is 1–2 business days. Estimated transit after dispatch is 2–4 business days, for an estimated total of 3–6 business days. Business days are Monday through Friday, excluding U.S. federal holidays.
What happens if you cannot ship on time?
We will notify you and let you choose whether to accept the new time or cancel the order and receive a timely refund.
How can I track an order?
When tracking information is provided, use the order-specific tracking link. If you need tracking information or have a delivery question, contact us with your order reference and delivery details.
Order changes and cancellations
Can I cancel or change an order?
Contact us promptly with your order reference and the change or cancellation you want to request. We must check the current fulfillment status and confirm whether the request can be completed. Sending a request does not confirm a change or cancellation.
After we confirm cancellation before dispatch, any captured payment will be refunded to the original payment method, with the refund initiated within 2 business days after confirmation. Bank posting may take longer. This is separate from the refund period for an approved return after receipt and inspection. Business days are Monday through Friday, excluding U.S. federal holidays.
No return receipt or inspection is required for an order cancelled before dispatch. If payment was only authorized and not captured, there is no completed charge to refund; a pending authorization may remain visible while your bank or payment provider processes its release. Orders already dispatched follow the applicable return process. See the Refund Policy for the applicable return process.
Returns and refunds
Which items can be returned?
Request a return within 30 calendar days after delivery. For a change-of-mind return, items must be in new, unused and undamaged condition with their included accessories complete. Returns are also supported for damaged, defective, incorrect, incomplete or materially misdescribed items, without limiting applicable consumer rights.
How do I request a return?
For returns by mail, contact us first to confirm the instructions and correct return address. A free prepaid return label is included in your package. If the label is missing or unusable, contact us for assistance. Do not send returned goods to our business correspondence address unless instructed to do so.
Who pays return shipping?
Return shipping for eligible returns is free. A free prepaid return label is included in your package. Contact us if it is missing or unusable.
Is there a restocking fee?
No. There is no restocking fee.
Do you offer exchanges?
Yes. We accept exchanges requested within 30 calendar days after delivery. For a change-of-mind exchange, the item must be in new, unused and undamaged condition, with its included accessories complete. Contact us with your order reference and the item you would like to exchange to confirm the instructions and next steps before sending anything back. These change-of-mind conditions do not limit your applicable rights for damaged, defective, incorrect, incomplete or materially misdescribed goods.
When is a refund issued?
For an approved return, we will issue the refund to the original payment method within 10 calendar days after receiving and inspecting the returned item. Your bank, card issuer, or payment provider may require additional time to post the credit to your account.
How can I check return or refund progress?
Contact us with your order reference and ask whether the return has been received, reviewed or refunded. Issuing a refund and a bank or payment provider posting it are separate stages. Do not send full payment credentials.
What should I do about damage, an incorrect item or missing parts?
Contact us with your order reference and a description of the issue so we can arrange the appropriate return or resolution under the Refund Policy. No statement here limits your applicable consumer rights.
Payments
Which payment methods can I use?
Payments are processed securely through Shopify Payments and any other methods displayed in checkout. A method is available only when presented for your order. Device, location, currency and checkout eligibility can affect availability. See the Payment Policy.
Are the current products subscriptions?
No subscription or automatic-renewal plans are attached to the current product catalog; the products are offered as one-time purchases.
Privacy and contact
How can I manage advertising cookies or similar processing?
Use the available options in Your Privacy Choices and your browser controls. Rights and available choices depend on applicable law. If you cannot complete a choice or need help, contact us. The Privacy Policy explains cookies and privacy requests; reading a policy does not itself give consent to non-essential cookies or personalized advertising.
How can I make a privacy request?
Email support@novanomads.com or call (601) 850-7528. Depending on applicable law, you may request access, correction, deletion or portability, or exercise applicable opt-out or appeal rights. Where identity verification is required or permitted for the type of request under applicable law, we may request proportionate information to verify your identity. An authorized agent may need to provide evidence of authority as permitted by law. We do not impose identity verification on an opt-out request where applicable law does not permit that requirement. See the Privacy Policy.
How do I contact customer service?
Email support@novanomads.com, call (601) 850-7528 or use Contact Us.
Nothing in this policy limits any rights that cannot be waived under applicable federal or state consumer law.