FAQ
Last Updated: October 22, 2026
Products and shopping
What does novanomads sell?
Packing cubes, compression packing sets, toiletry and makeup bags, and organizers for cables and small electronic accessories.
Does novanomads manufacture the products?
novanomads is an independent online retailer. Unless expressly stated on a product page, we do not claim to manufacture the products or to be affiliated with or endorsed by a third-party brand.
Is every bag in a set the same size?
No. Review the selected component list and the dimensions provided for the item. One listed size may not describe every bag in a mixed-size set.
Are clothing, toiletries and electronic devices included?
The organizer bags are included. Styling props such as clothing, shoes, toiletries and electronic devices are not included unless the product information expressly says otherwise.
Can every organizer be machine washed?
No. Care varies by product and can differ between components. Follow the individual product information. Do not apply one care method to every organizer.
Does a compression cube guarantee a fixed saving or fit?
No fixed space-saving percentage or universal luggage fit is promised. Compare the dimensions and structure with what you intend to pack.
Where do you ship?
We ship within the United States, including the 50 states and Washington, DC, and do not offer international shipping. Service availability for Alaska, Hawaii, PO Boxes, APO/FPO addresses and U.S. territories, and the carrier used, depend on the delivery services actually available for the destination. Contact us for questions about a destination. See the Shipping Policy.
What is the shipping cost?
Standard shipping is free, with no minimum purchase.
What are the processing and delivery estimates?
Processing is 1–2 business days. Estimated transit after dispatch is 2–4 business days, for an estimated total of 3–6 business days. Business days are Monday through Friday, excluding U.S. federal holidays.
What happens if you cannot ship on time?
We will notify you and let you choose whether to accept the new time or cancel the order and receive a timely refund.
How can I track an order?
When tracking information is provided, use the order-specific tracking link. If you need tracking information or have a delivery question, contact us with your order reference and delivery details.
Can I cancel or change an order?
Contact us promptly with the order reference and requested change. Whether the request can be completed depends on the current fulfillment status. We will tell you whether the requested change can be made; the request alone does not confirm a change or cancellation.
Which items can be returned?
Request a return within 30 calendar days after delivery. Change-of-mind items must be unused, undamaged and include their accessories. Returns are also supported for damaged, defective, incorrect, incomplete or materially misdescribed items, without limiting applicable consumer rights.
How do I request a return?
For returns, contact us first. We will provide a prepaid return label and the correct return address. Do not send returned goods to our business correspondence address unless instructed to do so.
Who pays return shipping?
novanomads pays return shipping for eligible returns and provides a prepaid return label.
Is there a restocking fee?
No. There is no restocking fee.
Do you offer exchanges?
No. We do not offer exchanges.
When is a refund issued?
For an approved return, we will issue the refund to the original payment method within 10 calendar days after receiving and inspecting the returned item. Your bank, card issuer, or payment provider may require additional time to post the credit to your account.
What should I do about damage, an incorrect item or missing parts?
Contact us with your order reference and a description of the issue so we can arrange the appropriate return or resolution under the Refund Policy. No statement here limits your applicable consumer rights.
Which payment methods can I use?
Payments are processed securely through Shopify Payments and any other methods displayed in checkout. A method is available only when presented for your order. Device, location, currency and checkout eligibility can affect availability. See the Payment Policy.
Are the current products subscriptions?
No subscription or automatic-renewal plans are attached to the current product catalog; the products are offered as one-time purchases.
How can I manage advertising cookies or similar processing?
Use the available options in Your Privacy Choices and your browser controls. Rights and available choices depend on applicable law. If you cannot complete a choice or need help, contact us. The Privacy Policy explains cookies and privacy requests; reading a policy does not itself give consent to non-essential cookies or personalized advertising.
How can I make a privacy request?
Email support@novanomads.com or call (601) 850-7528. Depending on applicable law, you may request access, correction, deletion or portability, or exercise applicable opt-out or appeal rights. We may need proportionate information to verify identity or an authorized agent. See the Privacy Policy.
How do I contact customer service?
Email support@novanomads.com, call (601) 850-7528 or use Contact Us.
Nothing in this policy limits any rights that cannot be waived under applicable federal or state consumer law.