Terms of Service

Last Updated: October 22, 2026

About these terms and the store

These terms describe use of novanomads at novanomads.com and the store information relevant to your purchases. The company name recorded in the store information is Canthus Exchange INC. Our contact details are below.

novanomads is an independent online retailer. Unless expressly stated on a product page, we do not claim to manufacture the products offered or to be affiliated with or endorsed by any third-party brand.

Product information and your selection

Our range includes packing cubes, compression packing sets, toiletry and makeup bags, and organizers for cables and small electronic accessories. Review the selected color, set size, included components, dimensions, material and product-specific care instructions before placing an order.

Sets, dimensions and styling props

The pieces in a set can differ in size and function. One listed dimension may not describe every piece. Clothing, shoes, toiletries and electronic devices used as styling props are not included unless the product information expressly states otherwise. No fixed compression saving or universal luggage or device fit is promised.

Prices and payments

Prices are displayed in U.S. dollars (USD) and do not include applicable tax. Review the item selection and final order total in checkout before authorizing payment. Use only the payment methods presented for the order in checkout. See the Payment Policy for payment information.

Order information, changes and cancellations

Provide accurate contact and delivery information for your order. If you notice an error or want to change or cancel an order, contact us promptly with the order reference and requested change. We will review the order's current fulfillment status and tell you whether the request can be completed. A request does not by itself confirm a change or cancellation.

Shipping and delays

The Shipping Policy describes the delivery area, free standard shipping, processing and transit estimates, and address-specific availability. If we cannot ship within the promised time, we will notify you and allow you to accept the new time or cancel and receive a timely refund.

Returns, refunds and product issues

The Refund Policy sets out the 30-calendar-day request period, eligible returns, store-paid return shipping with a prepaid label, no restocking fee, no exchanges and refund timing. Contact us if an item is damaged, defective, incorrect, incomplete or materially different from its description. Do not send a return to the public contact address without return instructions.

Use of the website

Do not use the website to submit unlawful content, interfere with store or payment security, or access another person's information without permission.

Third-party names, content and services

Third-party names and trademarks identify the relevant products or services and belong to their respective owners. Their appearance does not by itself establish brand affiliation, authorization or endorsement. Shopify hosts the store and provides platform and payment services; novanomads remains responsible for its products, order service, fulfillment and refunds. Read our Legal Notice for further store information.

Privacy and questions

See our Privacy Policy for information about personal information, cookies and privacy choices. For product or order questions, use the contact details below or read the FAQ. Contacting support does not restrict your right to use any remedy available under applicable law.

Updates and consumer rights

The Last Updated date identifies this version. Changes to website information do not remove rights that cannot be waived under applicable law.

Nothing in this policy limits any rights that cannot be waived under applicable federal or state consumer law.