Terms of Service

Last Updated: October 30, 2026

At a glance

novanomads is an independent online retailer of travel organizers. Review the selected item, included components and checkout total before ordering. Changes and cancellations require confirmation; returns follow the Refund Policy. Non-waivable consumer rights remain unchanged.

About these terms and the store

These terms describe use of novanomads at novanomads.com and the store information relevant to your purchases. The company name recorded in the store information is Canthus Exchange INC. Our contact details are below.

novanomads is an independent online retailer. Unless expressly stated on a product page, we do not claim to manufacture the products offered or to be affiliated with or endorsed by any third-party brand.

Product information and your selection

Our range includes packing cubes, compression packing sets, toiletry and makeup bags, and organizers for cables and small electronic accessories. Review the selected color, set size, included components, dimensions, material and product-specific care instructions before placing an order.

Sets, dimensions and styling props

The pieces in a set can differ in size and function. One listed dimension may not describe every piece. Clothing, shoes, toiletries and electronic devices used as styling props are not included unless the product information expressly states otherwise. No fixed compression saving or universal luggage or device fit is promised.

Prices and payments

Prices are displayed in U.S. dollars (USD) and do not include applicable tax. Review the item selection and final order total in checkout before authorizing payment. Use only the payment methods presented for the order in checkout. See the Payment Policy for payment information.

Order information, changes and cancellations

Provide accurate contact and delivery information for your order.

Order confirmation and dispatch status

An order confirmation acknowledges receipt of your order; it is not a dispatch notification. Contact us with your order reference if you need help checking whether an order has been dispatched.

Contact us promptly with your order reference and the change or cancellation you want to request. We must check the current fulfillment status and confirm whether the request can be completed. Sending a request does not confirm a change or cancellation.

If we confirm cancellation before dispatch and your payment has been captured, we will initiate a refund to the original payment method within 2 business days after our cancellation confirmation. Business days are Monday through Friday, excluding U.S. federal holidays. Your bank, card issuer, or payment provider may require additional time to post the credit to your account.

No return receipt or inspection is required for an order cancelled before dispatch. If payment was only authorized and not captured, there is no completed charge to refund; a pending authorization may remain visible while your bank or payment provider processes its release. Orders already dispatched follow the applicable return process.

Shipping and delays

The Shipping Policy describes the delivery area, free standard shipping, processing and transit estimates, and address-specific availability. If we cannot ship within the promised time, we will notify you and allow you to accept the new time or cancel and receive a timely refund.

Returns, refunds and product issues

The Refund Policy sets out the 30-calendar-day request period, eligible returns, free return shipping with a prepaid label included in your package, no restocking fee, exchanges and refund timing. Contact us if an item is damaged, defective, incorrect, incomplete or materially different from its description. Do not send a return to the public contact address without return instructions.

Use of the website

Do not use the website to submit unlawful content, interfere with store or payment security, or access another person's information without permission.

Website access and errors

If you cannot access a page or complete checkout, contact us with the page or order reference and a description of the issue. Do not send payment credentials. A website interruption does not remove our obligations for an order or your non-waivable consumer rights.

Third-party names, content and services

Third-party names and trademarks identify the relevant products or services and belong to their respective owners. Their appearance does not by itself establish brand affiliation, authorization or endorsement. Shopify hosts the store and provides platform and payment services; novanomads remains responsible for its products, order service, fulfillment and refunds. Read our Legal Notice for further store information.

Privacy and questions

See our Privacy Policy for information about personal information, cookies and privacy choices. For product or order questions, use the contact details below or read the FAQ. Contacting support does not restrict your right to use any remedy available under applicable law.

Order concerns and disputes

For help with an order concern or dispute, contact us using the details below and include your order reference and a description of the issue. This contact route does not prevent you from using any remedy or contacting any authority available under applicable law.

Updates and consumer rights

The Last Updated date identifies this version. Changes to website information do not remove rights that cannot be waived under applicable law.

Nothing in this policy limits any rights that cannot be waived under applicable federal or state consumer law.